Help & Support
Schedule a call
We follow the motto, 'people buy from people'. We build personal client relationships to instill confidence and trust. Our sales and support team are waiting on hand to support you. Book a time that works for you.
Or call us: 1 800-491-6570
Frequently Asked Questions
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Reach out and let our team know about your brand, in-hands date, budget and required quantity, and they will get back to you in 24 hours with a presentation of ideas. We help you select products that align with your brand and will create the most impact.
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The minimum order quantity varies depending on the product. Some items may require a minimum order of just a few units, while others may have higher minimums. We’ll help you find options that fit your needs.
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Yes, absolutely! We specialize in customizing promotional items with your logo, slogan, or artwork. Our team will assist with design placement to keep your branding looks its best.
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If you are a new customer, please provide your desired artwork in vector (.ai or .eps) format. Some items require a template. If you're not sure how to fill this in, please ask your graphics department. If your company does not have a graphics department, Accent may be able to create your design.
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Turnaround times vary depending on the product and customization. Generally, orders are processed within 7-10 business days plus shipping time. If you need items sooner, we can discuss expedited options.
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Yes, we have a variety of eco-friendly products, including reusable bags, sustainable drinkware, and recycled materials. We can help you select green alternatives to match your company’s values.
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Yes, we offer samples so you can evaluate the quality and customization before placing a large order. This helps ensure you’re completely satisfied with your products.
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Shipping costs vary depending on the size of your order and destination. We offer competitive rates and can provide a quote based on your specific needs.
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If your order arrives damaged or incorrect, please contact us immediately. We’ll work quickly to resolve the issue and ensure you receive the right products. We stand by our 100% satisfaction guarantee!
Our Global Presence
New York
321 Lakeview Drive, Dexter NY 13634
Ottawa
2000 Rogers Road, Perth ON K7H 1P9
London
47 Gee Street, London, EC1V 3RS
Poland
Hillwood Logistics Oark Kunto Kaszewy Koscieine 23B
Sydney
6 Binney Road, Kings Park NSW 2148
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